No standard rooms left, had to book a superior at this 3 star hotel???
Requested early check in. Rooms were not ready. To Excell for the day.
Checked in at 8pm. Assigned room 135.
Said hello to the lady living in my room. Scared the wits out of her.
Reception then kindly gave me a room all to myself. ( Room 139) which on entry I promptly blockaded with a chair in case they decided to sublet during the night.
Superior room ??(of higher grade or quality: superior merchandise. )
Room was shoddy, dingy, dark with a glorified portaloo parading itself as an ensuite bathroom which reeked of sewage. I have seen better facilities at Biker rallies.
Breakfast was one of those affairs that is cooked at 7am and kept in heated trollies (never replenished) till the last guest finishes or there is none left
as my colleague found out.
I stayed in this hotel on the 18th Apr and have emailed and phoned to lodge
my complaints but obviously customer service is of the same 3 star rating as
this hotel.