Crusader Oceanfront Resort Resort - Page 1

My family went to stay at the Crusader in Wildwood, NJ for the weekend & received such poor service. The kids were hassled about wearing wrist bands to the pool when others were not. Pool closed at 6pm & told the pool towels must stay in the pool area. I was never given such bad service in my life! When we checked out to leave they wanted to check the room & when they came to check the room the guest service rep stated "You cleaned the room?" like we were a bunch of heathans. If you are not white, I do not suggest you visit this hotel at all!

It was a very family friendly place and a good value for the money that was spent on it.

This hotel made me feel important: The bed was very comfortable.

My wife and I stayed at the Crusader the second week of July. We made our reservations several months in advance and had to talk to them about it on several occasions to make some changes. The ladies and gents we dealt with at the front desk were simply terrific! As for the facility.....Check in was easy, the room was modern and spotless, and the maids were extremely accomodating to our late sleeping hours each morning. Parking was adequate. The pool was spotless. The first morning we had a problem with our in-room coffee maker. We told one of the desk folks about it and suddenly we had two to three people hustling to find us a replacement which they did within ten short minutes. Nighttime was quiet and everyone we talked to was very courteous and polite. I have found over the years that you are treated by folks exactly the way you treat them. We were on vacation....we smiled....we joked with them....we congratulated them on a beautiful facility. They returned the courtesy. A wonderful family place with hard working people. Who could ask for more!? How about another stay next year? YOU BET!

Not very people friendly. I have never in my life people that were so arrogant, you go away on vacation and would at least expect to be treated with a little respect, well come again. You will not get that here, and have a problem : "Take it up with the management" I don't think so! They don't care not one bit, we had a complaint about our room we were assigned to, and the hospitality, basically were told if we didn't like the way the hotel was run we could go elsewhere. Well that's exactly what we did, and they lost out on almost $1000.00, because we did take our business elsewhere and were treated like royalty, I will definately spread the word about the Crusader Oceanfront Resort, these people don't care about anything and all the staff here was the exact same way. I guess they won't be in business long.

This was the cleanest place I ever stayed in, the people went out of their way for our group, they went above and beyond their duties for us and we were so grateful to them for their kindness and compassion, no one has ever been that nice. We look forward to seeing them again next year.