Crowne Plaza Redondo Beach Marina Hotel Hotel - Page 1

WE BOOKED OUR ROOM THRU PRICELINE. WE PAID $218.00 a night. We booked a 2 bed non-smoking room. When we arrived, we were told that the only room we could have was a one double bed, smoking room. They did not care about our confirmation paper, they did not care what we paid for. The room smelled awful, was dirty and had burn marks all over the bed, floor, chairs. We complained to the manager and he said that this was their policy. He said they did not have to give us what we reserved since we did our reservation thru you. He was going to give us only one roll out cot and said that someone would have to sleep on the floor. When I asked him when was the last time they cleaned the carpet , he said that I had a good concern about it. I tried to explain that my son has asthma and could not make it thru a night in the room, he did not care. Then, he told us that even though we booked 2 nights, they would not be guarentee that we could get anything different for the second night. The only thing that saved us was another man came to the desk and said that he had to check out and he had a room with 2 beds in it. We thought it interesting that they did not even look to see how much the man used the bed and room. They just sent us up to his room without cleaning it. I had to get up at 0800 the next morning and see if we could keep that room or if we even had a 2nd night stay. VERY FRUSTRATING--I will never stay here nor will I use priceline again.

1. Upon arrival there was no room reservations for the wife and me* Was told to have a seat in the lounge area, and they would deal with our problem later. Forty five minutes later we were still waiting no one really was concerned! This is not acceptable.

2. A room was finally found. We tried to enter the room and it was occupied.*

The front desk found my wife’s name as an occupant of this room.

3. Another room was found and we checked in.

4. Our room was not cleaned on the third day. Someone had placed a do not disturb sign on our door and housekeeping complied. In fact they left a voice message on the phone indicating they were ready to clean the room when we returned. I tried to retrieve the message using the instructions on the phone and could not. I called the front desk and they sent a person to help. He could not or would not explain how I was to know that by pressing 55 on the keyboard I could retrieve the message. Anyway house keeping came by left us some clean towels, coffee, and soap. I mentioned the dial 55 mystery to the front desk along with an inability to set the clock radios in our room. The response--, yea we know. No one can set the clocks and maybe we should say something about the 55 issue.

5. 2:00 AM 1 January. Fire alarm. Drunks in the hall.*

6. 2 January returned to room around noon; couldn’t open door. Housekeeping said we had checked out. Front desk said all 100 on tour were scheduled for checkout on the 2nd. Re-keyed my cards, house cleaning cleaned the room and life went on.*

7. 3 January 4:20 AM. The bell man started picking up luggage. Scheduled time was 5:00 AM* Luggage was taken to the lobby, segregated by floor and not moved to or loaded on the bus.*

The hotel is a beautiful facility at an ideal location. Although we enjoyed our stay it was far from outstanding. A redefined focus on the customer as someone other than a money source might help! .

We love this place and we stay there every time we go to Redondo Beach. It has what we need and it is very clean and decorative.

Being able to walk to so many close-by attractions is the key feature of this hotel. The rooms are nice (not very large but quite adequate) and the staff are very helpful. The outdoor pool is excellent, catching the sun for most of the day. I have returned twice since my initial visit.

They have an awesome concierge and a bar staff. It’s in a great area for beach lovers. They had great food, but it was pricey. The rooms were very comfortable and clean.