Crowne Plaza Phoenix Hotel

The hotel has an excellent location. They have excellent pancakes. They also give many coupons to use at the hotel during the stay.

This hotel made me feel secure: I loved the friendliness of the staff. Everywhere I went in the hotel there was always some staff personnel walking around.

This is an excellent hotel. The staff was very friendly and the hotel was very clean. They have nice indoor and outdoor pools and I was able to eat breakfast by the pool. It is probably one of the best hotel stays I have ever had.

This hotel made me feel welcome: The desk staff was super friendly even with a convention crowd in the main lobby area. We arrived early and we were assigned a room that was not ready, but I told her I would take whatever was available. I was asked several times if my new room was up to my satisfaction. Even with being a member of the priority club, I have never received such attention and treatment. The whole hotel staff was some of the nicest people I have ever seen in a hotel. They did an excellent job.

It was a nice hotel with a friendly staff. It was a great location and the weather was super. It is good value.

There was only one women's bathroom for the entire meeting facility space. No one called us for our wake up call, but that gave us a night free, so we stayed an extra night instead. We moved to a different room for the second night so we could have a refrigerator, and at first, the key cards would not open the door, so we had to go all the way down to the front desk again and get new ones and when we finally got in the room, there was no refrigerator after all! The person at the front desk did have one delivered to the room before we returned that evening, so that problem also was taken care of pleasantly. The staff was all extremely friendly and accommodating. I liked being able to pre order our lunch during the seminar to save time.

This hotel made me feel content: I love the extra pillows on the beds and the multiple layers of different types of covers to choose from. So we did not have to request extra bedding. The linen spray was very calming. There were plenty of towels for two guests. I really appreciated the phone book in the room, too.

The indoor pool had algae growing on the side. The bed sheets had obviously not been changed before I arrived. The TV screen had an off color.

This hotel made me feel practical: It felt like a budget hotel.