Crowne Plaza Houston NW Hotel

Filthy under fire code death trap. More than half of exit doors locked 24 hrs. a day. No evacuation plan posted in room. Hot tub was a swamp. Staff was uncommunicative and rude. Most facilities(toilets, frig, etc.) did not work. No restaurant. Bar was locked at lunchtime--no food available. Maid staff did not clean, rooms were NEVER Vacuumed and no cleaning supplies were used. Towels were sometimes replaced, glasses were rinsed, sinks were not even wiped down. This was a conference facility and in three days their visual equipment was still not functioning. Our attendees were locked out of adjoining access to our rooms from conference center and had to walk around hotel to get back in. Maid service was observed sweeping balconies and dumping debris over railing onto to the walkways below.

My only suggestion would be more parking. Other than that, the stay was really good.

This hotel made me feel content: I had everything that I needed in my room.

The bedding was exceptional. The desk staff was very helpful.

This hotel made me feel pampered: The room was much nicer than I expected.

It was fine. I could always use brighter lighting.

This is a very elegant, serene hotel in the middle of a very active area of Houston. The restaurants abound in this area, but we used room service and it was great. My only problem is that in this part of Houston, there is quite a bit of burglaries of cars. I would like to have seen more security in the parking in the back, both to secure my car and to make me feel safer in coming and going.

This hotel made me feel respected: The staff was there to assist in finding directions, answering questions about rooms and their establishment. The staff was polite and treated me like a valued customer. I was greeted each time I went through the lobby and each time I left.