Crowne Plaza Hotel at Union Station

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Crowne Plaza Hotel at Union Station
Good 6.8/10 36 reviews
123 W Louisiana St, Indianapolis, IN 46225 (at Capitol & Illinois)
Hotel Class: 3 Stars
Call now to book: (877) 894-6791

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Official Contact Information & Amenities

Information
275 rooms, 3 floors, Built 120 years ago (1888), Renovated 6 years ago (2002), Check In: 4:00 PM, Check Out: 12:00 PM 
Amenities
Wireless Internet ($), Pool, Hot tub, Fitness room, Business center, Parking ($), Room service, 1 Restaurant, 1 Bar 
Room Amenities
Air conditioning, Free high-speed Internet, Cable TV 
Type of Property
Hotel 
Recently Reported Price
Prices generally start at $178 per night 
Call now to book this hotel
(877) 894-6791
Official Phone Number
(317) 631-2221 
Official Website
Crowne Plaza Hotel at Union Station 
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36 Unbiased Traveler Reviews

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9.0/10
Amazing
member icon A great hotel - met all our needs
Posted May 12, 08 by atravelingmom, 1 reviews 
28 year old woman with a economy budget, traveling for leisure

The hotel was fabulous. Beds were great, room was clean, location was perfect and we felt safe.

With free parking would have given a 10 - as it stands $20/day is comparable to other parking garages.

6.0/10
Good
member icon I would return if needed downtown
Posted Aug 26, 07 by millertime, 1 reviews 
47 year old man with a moderate budget, traveling for leisure

The hotel history is fantastic, its location downtown is right next to the RCA dome and will be right in front fo the new Lucas Oil stadium that is currently being constructed. It is smack in the middle of several attractions, like Circle center mall, The Slippery noodle bar, Conseco field house, and a bunch others.

The only problem we encountered was the parking. The hotel does not have any free parking. The hotel contracts with a mafia like service to run its own pay parking garage valet service. Even while parking to unload and load our vehicle, the contract parking attendents make it known that you are on their turf and if you are not using their service, they make sure you know your vehicle is unsafe and cant be left for any period of time even to check-in. I was dropping off my family, parked half way down the street so I would not be in their way and one of the contract attendents walked halfway down the street to tell me I could not park there, while I was still sitting in my seat waiting for my family to get out... There is a public parking garage for $18 per day, so plan on paying for parking daily. The only free parking is where the parking attendents park right out front of the hotel.

6.2/10
Good
Hotel Review - Posted Dec 30, 06
42 year old woman with a moderate budget, traveling for leisure

The staff was great but we found a lot of hair in the room, especially in the bathtub. There was also hair in the sheets and the blankets. The valets are excellent and the room service was prompt and courteous although one entree was messed up. The service in the restaurant was not great. The location is great and the overall charm and appeal of the hotel are what brings us back time after time. The beds were incredibly comfortable and we all slept great! We love the hotel and we will definitely return!

This hotel made me feel pampered: It was nice getting a relaxation CD and other items like that. The towels were of higher quality than most hotels offer and they gave us enough for a family of four.

I am very likely to return to the Crowne Plaza Hotel at Union Station.
I would definitely recommend it to friends.
PoorExcellent
Overall value for price
Check-in process
Quality of service
Quality of bed, furniture
Room cleanliness
Condition of TV & lights
1.0/10
Stay Away
member icon Got sleep?
Posted Dec 7, 06 by drhmai, 1 reviews 
54 year old man with a moderate budget, traveling for business

It's in a good location, and has average upkeep. However, an active rail yard adjacent resulted in locomotives idling within 100' of our window from 4:00 to 6:30 am! It's no surprise that a welcome bag included earplugs, you need them! Management's response was "Sorry - that's part of the charm".

8.1/10
Excellent
Hotel Review - Posted Nov 28, 06
44 year old woman with a moderate budget, traveling for leisure

The hotel was close to downtown shopping and sport events. We had an authentic train car experience. It was a beautiful facility, with an excellent restaurant.

This hotel made me feel comfortable: I loved the wonderful beds and the lovely rooms.

I am very likely to return to the Crowne Plaza Hotel at Union Station.
I would definitely recommend it to friends.
PoorExcellent
Overall value for price
Check-in process
Quality of service
Quality of bed, furniture
Room cleanliness
Condition of TV & lights
More Reviews: 123 Next

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