Crowne Plaza Hotel at Union Station

The hotel was fabulous. Beds were great, room was clean, location was perfect and we felt safe.

With free parking would have given a 10 - as it stands $20/day is comparable to other parking garages.

The hotel history is fantastic, its location downtown is right next to the RCA dome and will be right in front fo the new Lucas Oil stadium that is currently being constructed. It is smack in the middle of several attractions, like Circle center mall, The Slippery noodle bar, Conseco field house, and a bunch others.

The only problem we encountered was the parking. The hotel does not have any free parking. The hotel contracts with a mafia like service to run its own pay parking garage valet service. Even while parking to unload and load our vehicle, the contract parking attendents make it known that you are on their turf and if you are not using their service, they make sure you know your vehicle is unsafe and cant be left for any period of time even to check-in. I was dropping off my family, parked half way down the street so I would not be in their way and one of the contract attendents walked halfway down the street to tell me I could not park there, while I was still sitting in my seat waiting for my family to get out... There is a public parking garage for $18 per day, so plan on paying for parking daily. The only free parking is where the parking attendents park right out front of the hotel.

The staff was great but we found a lot of hair in the room, especially in the bathtub. There was also hair in the sheets and the blankets. The valets are excellent and the room service was prompt and courteous although one entree was messed up. The service in the restaurant was not great. The location is great and the overall charm and appeal of the hotel are what brings us back time after time. The beds were incredibly comfortable and we all slept great! We love the hotel and we will definitely return!

This hotel made me feel pampered: It was nice getting a relaxation CD and other items like that. The towels were of higher quality than most hotels offer and they gave us enough for a family of four.

It's in a good location, and has average upkeep. However, an active rail yard adjacent resulted in locomotives idling within 100' of our window from 4:00 to 6:30 am! It's no surprise that a welcome bag included earplugs, you need them! Management's response was "Sorry - that's part of the charm".

The hotel was close to downtown shopping and sport events. We had an authentic train car experience. It was a beautiful facility, with an excellent restaurant.

This hotel made me feel comfortable: I loved the wonderful beds and the lovely rooms.