Stayed @ the Crowne Plaza Burlingame for 5 nights during a work related conference. The recent renovations were nice. The colors were welcoming. The room was small but comfortable enough.
The service, on the other had was generally BAD. From a condecending desk clerk, to constantly runing out of coffee & water in our meetings, to dining room staff that are rude, to bartenders that argue about a comped drink coupon... all combined to make a not so pleasant stay.
I will admit that the Customer Service manager went out of her way to make up for the failings of her staff... but that can only go so far. They need some INTENSE training.