Crowne Plaza Hotel Concord

My husband and I have been staying there for visits to his children for several years. Honestly, even with the construction/upgrades to the hotel and the gym being closed last time, it is always an excellent experience.

I haven't been to a business class hotel that asked me if I needed assistance getting my bags to my room as the previous reviewer mentioned. That said, you do expect it at a 4-5 star hotel and it is offered. Different levels of expectation, in my opinion.

The only thing I've ever considered unusual there is that they have one luggage cart and they could definitely need more of those.

The hotel was ok. It was in the process of being renovated. The staff was excellent, the room, the bathroom and the pool were less. I needed a refrigerator to store medication. This was provided, but it did not work properly.

This hotel made me feel respected: The guest staff of the Crowne Plaza hotel was incredibly attentive. I was assisted in getting my luggage to my room by the manager himself.

The staff did not ask if we needed help to bring our things in our room.

And there was too many construction going on nearby.