Crowne Plaza Cleveland City Centre Hotel

The hotel is near the lake, and has lake view rooms. The rooms are comfortable, clean, have extra ammenities (a cd that lulls you to sleep). Stupidly, I left a drawer in the room unemptied. They sent me my stuff within 2 days. The staff was very helpful, and kind. Customer service is a top priority. We were attending a convention for the w'end and the food was great, and the food service staff friendly, helpful, and responsive to special needs. I highly recommend this hotel. It is reasonably priced too.

The front desk staff was amazingly knowledgeable about the city, like things to do and places to eat, and they were very friendly.

This hotel made me feel extravagent: The items offered in the room, the sleep CD, the linen spray, were unexpected and they made us feel as though we were getting more than our money's worth.

I am a Priority Club member and I stayed overnight at the Crowne Plaza hotel for a Cleveland Browns home football game. It was within easy walking distance of the stadium, check in and check out were fast and easy, the staff was helpful and the amenities for Priority Club members were quite good. Based on my experience, I would definitely recommend staying there overnight as a stress free option for attending Browns' home games.

This hotel made me feel relaxed: It was a friendly atmosphere. The staff and the other guests seemed relaxed, too.

The hotel was clean and comfortable.

The hotel did not have bell persons to take our luggage. The elevators were confusing. Parking was expensive. The hotel bar was dirty and understaffed. The room service was slow. The bathroom had dirt and hair covered the vent over the shower.