Courtyard by Marriott Williamsburg Hotel - Page 1

This hotel was very convenient as far as Busch Gardens and Colonial Williamsburg. I thought paying a little more than other hotels would render a nicer room but I was wrong. It wasn't anything special and the bed was very uncomfortable. It sunk in the middle. It seemed to be an older hotel and the elevators were tiny and cramped. Staff was friendly enough though. Probably won't stay there again.

My company is HQ'd nearby. Important criteria in my hotel selection is strong Internet access and good cellphone reception (I work for an Internet based business). Unfortunately the hotel didn't fare well in this area. The wired Internet in the hotel room is advertised as 50x faster than dialup. It was barely 5x as fast (it was testing at 250 to 400 kb up and down speeds). It couldn't be a load issue, the hotel was empty and it was like this any time of day or night. I called the Internet tech support number and they said the hotel was showing full T-1 service and that was working properly when I called. They said that this was all they could do and to call the hotel if I still had problems. I complained to the hotel many times and never got any assistance except to be told I could try the PC in the lobby, or the wireless up there (not practical). Over two days no one took care of or rectified the situation. This was unacceptable. I know that cellphone reception is more difficult to control. However, service from various cell providers was difficult to receive.

I enjoyed the rest of the hotel but I was disappointed with the Internet reception, the responses, and so I can't recommend that this Courtyard hotel in the future for business travel.

The location was easy to find, yet nicely secluded from traffic and stores. As always, they had great rooms and a nice breakfast.

The location was not good, there was no entertainment around. There was not much choice as far as the restaurants.

The hotel has a convenient location, spacious rooms and common areas. It also has a pleasant and helpful staff.