Courtyard by Marriott Rochester Hotel - Page 1

I was very disappointed that room service was not offered. One night I visited the restaurant about thirty minutes prior to closing and waited for fifteen minutes but nobody came out to take my order.

I like that some of the staff have gotten to know me and greet me by name. I like that the serving staff have gotten to know me and bring me my regular choice. I really like the new automatic doors, although they are a little too narrow. I would like to see brighter lighting near the bed. I would love to see newer, natural fiber bed linens. I would also prefer stronger water pressure in the shower.

This hotel made me feel important: The staff is always knowledgeable and quick to answer questions. They make an effort to call me by name, and welcome me whenever I enter the building. The serving staff at breakfast remembers me, and brings my favorite choices without having to ask what I want.

They are consistent and both friendly and helpful.

This is a nice, clean, well-located hotel with a friendly staff. A minor problem with the TV was attended to very promptly. This was our second stay at this location.

This hotel made me feel respected: The staff was extremely attentive each and every time we approached.