Worst hotel experience we ever had! The hotel claims to be non-smoking, yet the hotel smells like smoke on the guest room floors. There is NO such thing as customer services, their staff is rude and not helpful and to make matters worst, the cleaning ladies barge into the rooms without notice even when the "Do Not Disturb" sign is on the door!!! The management is poor and avoids dealing with complaints. Oh and I forgot to mention, there are RATS running right outside in the bushes, you can see them in the business center on the lobby level!!! If you are looking to stay in a hotel in the D.C. area, I highly advise that stay away from this one and DO NOT stay at the Courtyard Marriott - Washington Embassy Row at 1600 Rhode Island, NW. The experience will ruin your entire trip!