Courtyard by Marriott Charlottesville Hotel

We came two hours before check-in and they said they had no rooms ready yet. However, we had already called ahead and requested early check-in. Then, when we came back two hours after check-in they said they had given our rooms, which were to be connected into a suite, away because we weren't there. They had never stated that we had to be at check-in directly on time in order to secure the suite that we had reserved through their central reservation desk. Later, when we called for extra towels they told us we had to come to the front desk and pick them up. At check-in we requested a late check-out for around twelve p.m. instead of ten thirty a.m. On the day of check-out the cleaning people knocked on our door at ten a.m. and at ten thirty a.m. and we explained to them both times that the front desk had approved a late check-out. We ended up being asked to leave at around eleven a.m. This was a group of five women and we had no complaints from other guests for loudness or rowdy behavior. There seems to have been a disconnect between the reservationist, the hotels front desk, and other guest service staff members between different shifts, as well as a miscommunication with the cleaning staff. The location itself was okay, and the building and rooms were what you would expect out of a Courtyard Hotel. However, we paid about a hundred dollars for each room and were treated poorly by the guest service agents and of our requests being met while there.

The location and the price were great. I came in late and the staff was not very quick about helping us. I would stay again.