I was staying at the Marriott while helping my son move into his new apartment. The room was adequate. Clean. Warm enough or cool enough.
Bed sagged a bit but I did sleep well. During our second day, our room door was locked from the inside, and would not open, and we had to get "sawed" out. Yes. Several hours locked in the room. However, the staff worked very hard to get us out and they tried hard to compensate us for that sort of harrowing experience. They seemed as shocked as we were. The door worked the first day and then the second day..well it just would not disengage. They gave us a new room, of course, and then no problem.
No room service and no food in the room available.