Courtyard Alexandria Pentagon South Hotel

I had one small problem and the FOM made me feel like a King for a day. He was attentive to my every need! He keeps me coming back for more.

I liked the convenience of being near The Reagan National Airport. The rooms were clean and comfortable.

This hotel made me feel extravagent: The interior design of the rooms and lobby were elegant. The beds were also comfortable, so that it made me feel like someone worked really hard to make it so.

Before I booked the hotel, I contacted the hotel staff and was told there was shuttle service from the airport. The day before I arrived, I contacted the hotel and asked again if there was service and I told them I was flying into Dulles. Again, I was told there was shuttle service. Once I arrived, I contacted the hotel to find out where the shuttle would be. This is when I was informed that there was no shuttle service. I had to take a taxi from and to the airport, which was in excess of $100.00.

The location is very hard to get to because a U-turn is involved. The staff did not acknowledge, let alone solve two issues I had. When I requested more room towels, the gentleman at the desk advised me that 'too many people have been asking for towels.' He could have been friendlier about it. Also, I had left a belonging on the shuttle bus, and when asked when the shuttle was returning, the response was, 'I don't know, he's off work now.' The front desk attendant acted as if I was posing a serious problem to them, and they weren't the least bit interested in resolving it. This is the first time I've really had a negative experience with any hotel staff, but it would not stop me from staying at a Sheraton again. The price through Hotels.com was an exceptional value, so I guess I got what I paid for after all.

This hotel made me feel comfortable: The bed and bedding were extremely comfortable. Overall, the sleep experience was exceptional.