Country Inn and Suites Monona Hotel - Page 1

I have stayed here numerous times in the past two years and I have noticed a decline in cleanliness and the continental breakfast. Items in the room are broken and the carpeting and bed linens need to be replaced. Several guest rooms are very smelly and one of the rooms in particular smells of smoke, even though it is designated as a non smoking room.

The staff was very helpful and friendly. They fixed a broken phone cord faster than expected. The only problem was that the bed was a little too firm and hard. Everything else, including the temperature of the pool, was excellent.

This hotel made me feel welcome: The staff was knowledgeable about the surrounding area, restaurants, etc. They're very gracious. They have clean, well-kept grounds.

They had a friendly staff, good rooms, and a handicap accessible bathroom. It was one of the best motels we have stayed in.

This hotel made me feel comfortable: It was nice and homey.

This hotel is very clean and well maintained. The staff is very friendly and knowledgeable about the area. They have a very good continental breakfast selection.

This hotel made me feel welcome: They greeted me quickly and had the reservation information ready along with the keys.

The hotel was convenient to my office. It had a friendly staff.