Country Inn and Suites Columbus Hotel - Page 1

They are so friendly and helpful. A clerk has helped me tremendously getting work reservations as well as personal reservations.

New Year's Eve was my boyfriends birthday, and I planned a trip to Columbus, Ohio (about 2 hours away) for us. Instead of staying downtown where we would be shopping and going out, I reserved us a room at the Country Inn and Suites which was more expensive, but reader reviews promised clean rooms and good service.

The room was incredibly clean and very nice. However, when we got up to leave the next morning, we checked out and went to get gas. I went to take out my credit card when I realized all 3 were gone, as well as my government ID, change, and my prescription pills. We retired early to our room (around 11:30 pm) and the staff knew when we were leaving because we told them we were going to a punk rock show. I had the only other key, besides the extra that was in our room. I left my purse in our room as well as my brand new diamond pendant. They must not have seen the necklace. When I reported my things missing the staff acted strangely and suspiciously. I had to file a police report due to my credit cards and id being stolen, and they were extremely strange when he was there. Two days later (they were supposed to have done it that day) they called me with a history report from the lock on our door. However, they said since they change the batteries in the doors every month on the 1st (although she said they changed it on the 2nd at 11:35 am when they knew my lock had to be read) it apparently erased the past month's history. How convenient was that? I got a refund on my room, but for the next 5 years I have to check my credit 3 times a year! Thanks Country Inn & Suites!

Never will I ever stay there again!

The service was great and the staff was friendly.

This hotel made me feel pampered: The staff makes sure that there is a breakfast during the entire hours that breakfast is served and keeps it replenished well. They even serve cookies in the middle of the afternoon.

The room given had not been cleaned. The front desk clerk was always in the other room and you had to wait for her to get back to the desk.

The hotel did not have any rooms available at check-in, housekeeping had not forwarded a list of clean rooms. Once we were checked in, we found that a light bulb was burnt out and a remote did not go with either TV in the room.