Historic design, elegant furnishings, hardwood floors, beamed ceilings and 2 fireplaces welcome guests. The Hotel features executive suit... more »
Historic design, elegant furnishings, hardwood floors, beamed ceilings and 2 fireplaces welcome guests. The Hotel features executive suites and romantic whirlpool suites with fireplaces. All guests enjoy complimentary continental plus breakfast daily, weekday evening snacks and beverages. An indoor pool, whirlpool, Fitness Room, 24 hour Business Center and complimentary Wireless High Speed Internet access are available to all guests. Evening Reception with complimentary beer and wine Monday-Thursday and Saturday. Hotel Shuttle within a 5 mile radius of hotel Monday - Friday 8am-9pm by appointment.
Carlson
My husband and I just got married and it was wonderful! Everyone we worked with were friendly, accommodating, and considerate... everyone but the COUNTRY INN on Roselle Rd in Schaumburg, IL. They have the worst customers service ever!
1. they give you a rate for your guests but then charge them more,
2. they have only one person who you can talk to regarding weddings and she is never available,
3. when you try to leave her a voicemail, the other employees either hang up on you or transfer you in a loop, or transfer you to the wrong person. the wrong people DON'T forwarded their messages either,
4. when another employee does try to help, they give inaccurate information,
5. they told us that our room is complimentary because we were having guests stay there, but then charged us for the room. When we complained about this, the wedding coordinator told us we were only paying $94 for a room that is over $300. We checked the rate on the room sign: it stated the room is worth $185.
I know that the Country Inn is relatively nice for a cheaper hotel, but the people in charge are rude and don't care about pleasing customers. The people who aren't in charge are just incompetent.
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