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Country Inn & Suites By Carlson Birch Run

2 Stars
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Country Inn & Suites By Carlson Birch Run photo

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12112 South Beyer Road   [edit info]
Birch Run, MI 48415, United States +1 989 624 8000 www.countryinns.com - see rates
Check-in time: 3:00p    Check-out time: 12:00p
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Charming 71 unit hotel conveniently located across the street from the Prime Outlet Mall, over 180 factory stores onsite. Birch Run Expo... more »
 
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Hotel Review

1 of 11 reviews
 
VERY POOR CUSTOMER RAPPORT – Posted Mar 13, 2008
by extremelyupset  (1 reviews)
   
         
Horrible
39 year old with a luxury budget, traveling for leisure

The motel was very clean. However, upon arrival the hotel staff would not honor the quote I received two weeks prior, and RAISED the rate by $20/night. After check-in, we were going to eat lunch, but had to wait because our room door would not close. At the managements earliest convenience, 10 minutes, someone came to work on the door. After ten minutes of working on the door, it finally shut and locked, but then we were locked out of the room for about 1 hour. So even if we wanted to, we couldn't enjoy the UNHEATED, indoor pool. They did allow us to have the second, connecting room, for free that night, but did not offer to give us a cheaper rate for the frist room.

Upon checkout, and we did not inform them we wold be leaving, the manager argued with everyone in the party. When I talked with him he stated that, "I could by all rights charge you for both rooms for the other two nights as there is a 48 hour cancellation policy." Then as I was walking out the door he said "I hope you don't come back."

When we checked into another hotel, and I mentioned where we had stayed, the staff stated that they had others come to their hotel and state that they had similar situations, or overheard other guests at the hotel with similar situations.

Iwill NEVER stay in this motel again, I would just as soon stay a short distance away then go through this again.

I will DEFINITELY NOT refer anyone I know, to this establishment.

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