Country Hearth Inn Madison Motel - Page 1

This property is in need of an update. We checked into our room which was LITERALLY two steps from the lobby (and this is not a Good Thing) to find there was one hand towel and one washcloth. We asked for more towels and were given stained and threadbare ones. The washcloth looked as though it was used in place of a baby wipe during a diaper change. It was vile. Our room was not made up the second day, ostensibly because our Do Not Disturb sign was out when housekeeping went by, and "they don't go back once they pass the room".

That's a new one on me. When my husband informed the desk clerk, her response was "what do you want me to do, go make your bed?". Again, we had to ask for clean towels.

The shower door didn't close, the mattress was clearly old and the box spring stained, and we were so close to the lobby that when people were using the microwave in the morning, we heard every beep loud and clear.

Not going there again. Not what I expected from a national chain. Not at all.

clean and warm with super service. we just happened on this hotel. but i was treated as if i was a frequent guest. i will remember the stay in madison for along time to come.and will return again. staff will bend over backwards to make your stay a great on. thank you

The desk staff were on the porch visting with other people who were drinking and smoking, when we arrived. Not a good first impression. The room was noisy. The staff would not refill breakfast food, even when we asked.

This hotel made me feel comfortable: The staff was really friendly and very helpful when we asked questions.