I made a reservation a week in advance for a queen bed (it was my wife's birthday) and when I checked in they had given my room away. I waited 30 min. at front desk where the service was horrible. They finally "found" me a room with two horrible twin beds. I was awakened in the morning by hammering and power tools right above us, when I called the front desk they pretty much said "too bad, sorry." When I spoke to the manager he was the worst of all, I can't understand how a customer service oriented business like a hotel can stay in business with a manager like that....wow, really bad all the way around. I guess they just don't plan on any repeat business.