Coral Reef Inn and Suites Motel

Upon entering the lobby area it was infested with flies everywhere! Seriously! I looked at my husband and thought we would make the best of it~ Before we had arrived we reserved our rooms with Coral Reef Inn, and requested 2 rooms next to each other~ When we received our room keys the rooms were clear across the entire property! We have children and they needed to be close to us even though they were staying with their grandparents in a separate room. The hotel would not get us rooms near each other without us paying a room upgrade!!! I thought this was terrible customer service as it was guaranteed when we booked it, but when we arrived they just said sorry~ we don't have any left near each other. Anyway, the rooms were not very clean, and we had to request towels several times after our room had been cleaned. The cable does not come in very well, and the internet/Ethernet was down the whole time we were there? (of course they do not care when you would call!) I was so happy when it was time to checkout and go home! However, they would not provide us with a receipt upon checkout? My husband kept insisting on a receipt, but they would not give us one!~ When we got home to review our credit card charges it was very apparent why they would not give us a receipt! They are very dishonest as we were charged more than our initial quote, AND they charged us another charge for "misc. goods" ! When I called to ask about this the manager would not discuss this with me? I asked what the additional misc. goods were and he hung up~ I contacted our credit card company and this is currently under dispute, but I don't think we will win as they, the Coral Reef Inn produced a fake UNSIGNED receipt to our credit card company? DON"T STAY HERE! You will have a much better stay if you just stay in a local dumpster!

The rooms were filthy the hotel hospitality was a big fat zero and the charges applied to my credit card were ridiculous! We had extra charges applied to our credit card for miscellaneous purchases? they don't have a gift shop so what is this? when you call to ask they hang up on you and if you persist on getting an answer they just no longer answer the phone. what kind of way is this to run a business. oh!!! never take the "upgrade" to be by the pond, it smells like raw sewage, stagnant water, and there is a bum that lives under the balcony, his cardboard "bed" and fishing pole and tackle box is there!! as the title says: the dumpsters are better and the stinky pond has more personality than the hotel "family" that runs the place!

It was a one bedroom suite for a very reasonable price, close to where we wanted to be and clean.

I made a reservation a week in advance for a queen bed (it was my wife's birthday) and when I checked in they had given my room away. I waited 30 min. at front desk where the service was horrible. They finally "found" me a room with two horrible twin beds. I was awakened in the morning by hammering and power tools right above us, when I called the front desk they pretty much said "too bad, sorry." When I spoke to the manager he was the worst of all, I can't understand how a customer service oriented business like a hotel can stay in business with a manager like that....wow, really bad all the way around. I guess they just don't plan on any repeat business.

The hotel is old, and the toilet was backed up. I still could have dealt with that, but the staff made my stay the worst. My reservation was cancelled, and I called to make another one, when I showed up, I had two reservations! I paid for my room, and my credit card was charged three times! I called and spoke to their rude manager, after saying "Uh huh" about five times, he yelled that he can't help me and hung up. When my wife tried to get some info, she got the same treatment. Stay away from this place. There are nicer looking places nearby, it does not look like the website!