Copper Queen Hotel Hotel - Page 1

we attended 6/08 for a large function. The entire staff were great. Idont think they expected such a large crowd but even though the service was great. clean rooms,good food,relaxed atmosphere, and you felt like you went back in time. Will definately visit again.

We were very disappointed with the service at the hotel. We had reservations for dinner and, after being seated, waited for 15 minutes without a soul speaking to us. We got the hostess' attention and asked for a server. Several more minutes passed and a woman who appeared to be a manager finally arrived at our table with apologies. When we expressed our disappointment in being ignored upon our arrival, she suggested that we leave and go elsewhere. When I asked her if it was her recommendation that we find another restaurant for dinner, she said that I was being nasty and that if I was to continue being nasty, it would probably be best. She apologized profusely for her choice of words as we left the restaurant. We will not return. The bar service was atrocious. People waited for 15 or 20 minutes for service at the bar (you have to walk up to the bar to order, there are no servers). It sounds as if management there has forgotten what customer service really is.

A group of us women, a book club, just returned 5/6/07, from our annual retreat. Our stay, our first at the Copper Queen, was a disappointment.

We were willing to overlook some of the not-so-favorable aspects and what would have been unacceptable anywhere else. The accomodations overall

were lovely and we looked forward to returning with our families and friends. That is, until check-out time.

Without going into details, the manager was rude and obviously doesn't understand customer service as it relates to repeat business and referrals.

The bad taste in our mouths came from managment; not the hotel itself.

When there is new manamgemnt, perhaps we will all return.

Did not meet our expectations based on the web site. Definitely

overpriced. Some members of the staff were less than friendly.

Had to wait a long time for utensils to eat breakfast; bartender

did not know how to make the hotel signature drink. Elevator

smelled really bad. Water took extremely long time to get hot

for a shower early in the morning. Food was excellent. Parking

left a lot to be desired. No designated parking for the hotel.

Three friends and I stayed at The Copper Queen Hotel this weekend (June 16 & 17, 2006) and had a blast. The rooms are nice and we even had a claw foot bathtub. The old west/turn of the century decor was great and the new owners are working to restore it back to an even more complete turn of the century, after the last owners kind of modernized it.

The Winchesters food was great and I think I had a great time in the saloon (though I'm not sure as there are several blank spots in my memories). In all, the place was great, they had good food, a good atmosphere, and a great staff and management.