my friends and I went on a weekend to Miami, and thought due to the location it was a great hotel. I should have know better, when i called to verify my reservation the phone customer service was awful. we checked in at 10:30, we ended up having to look for another hotel at 11pm, and they will not even refund the money evethough, we didn't stay the 2 night. just getting the money back for the parking which was another nightmare, was horrible enough. i recommend to people, PLEASE, PLEASE, PLEASE DO NOT STAY AT THIS HOTEL, don't give them your hard earned money!!!!!