Located right in the 5th Avenue of the wonderful Playa del Carmen town, a few metres from the beach and surrounded by colorful streets wi... more » ReserveTravel
Located right in the 5th Avenue of the wonderful Playa del Carmen town, a few metres from the beach and surrounded by colorful streets with numerours craftwork shops, typical bars and restaurants, the Residence CondoHotel El Patio is the ideal place to accommodate visitors in this lovely Mexican destination. The Residence CondoHotel El Patio offers a homely atmosphere combined with comfortable services, such as a reception desk open 24 hours with a highly qualified staff always available to help guests with any kind of request, a shuttle service from and to the airport available upon request and a cosy breakfast room.
ReserveTravel
45 year old with a luxury budget, traveling for leisure
Having made at least a dozen trips to Playa del Carmen, I know the place and have experience staying in a number of small hotels.
I have never experienced owners like those at the Prisma Caribe. Upon arrival alarm bells went off in my head when they insisted that I pay upfront for my total two week stay (something I have never done anywhere else in the world). After much discussion the owner agreed to a three day notice should I decide to leave early (the alarm bells were still ringing).
I found my room, ok (there a better rooms in the Playa and this hotel was not that cheap) I got settled in to enjoy my vacation. For the first six days things were fine, on day seven the empty lot next to the hotel became a construction site and the peace was destroyed by the sound of bulldozers and jackhammers.
Then the trouble started. First the owner lied to me claiming that this was a one day event - in talking to the contruction crew they were just starting - the end years away. When I complained they said that if I should stay at the beach until 5 or 6 when the construction should stop!
I told them that this was unacceptable and I was going to find another hotel and invoked my three day notice. Three day notice what three day notice I did not agreed to that, - Things went down from there.