Comfort Suites Tukwila - Page 1

My son left a bag at the hotel 6 weeks ago and I've been struggling ever since to get it back. I offered to pay for the shipping ... gave a woman at the front desk my credit card #. 3 weeks later, it didn't arrive. I called again and the front desk clerk said 'it was their fault.' the bag was sitting in her General Managers office and they'd pay to ship it priority since it was their fault. Still no bag. After a heated discussion with the GM, Alison today ... she's accusing me a making up the story that they would pay for it. She's refusing to pay. What a joke. $20 could saved her a bad reputation.

I book a hotel with a heated pool four times a year for my niece and nephew to do some swimming. When I booked this hotel, I had researched on the internet options for heated indoor pools and this looked good. However, when we came down to swim, it was freezing and the hot tub was "out of order." We were in the pool for about a 1/2 hour and the staff came in and said they were closing the pooll area because it was cold. They indicated that they were going to try to get it heated up, so I assumed that it would be ready for tomorrow. NO. It was still closed. When I discussed this with management, they apologized but would not offer a discount. Moreover, the beds were stiff and uncomfortable. The rooms were stuffy and hot, but the pool was frozen and closed.

We are a family returning to this location for the past 4 years. Until recently, we have experienced service at this hotel not 100% as it advertises in their brochure in their rooms. We did not have housekeeping service to our rooms until late into the afternoons-evening. We had to call to have our rooms serviced, and not serviced to 100%. We discussed this with management and they listened without much care. This hotel caters to mainly airline layaways as they are close the SEATAC. This hotel has recently changed management in the last 3 months and the results are definitely left us with a negative feeling. The pool had too much chlorine, the hot tub needed to be cleaned. The bottom of the hot tub had green slime and foam on top. We will not be returning to this hotel and will be sourcing other hotels. My advice to all travelers is stay away from this hotel, you will be disappointed. Spend your valued dollars at other hotels in this location.

Whenever possible I stay in what appear to be new hotels - particularly when I am on business. My priorities lean toward cleanliness and facilities that work; phones, lights, internet, beds, showers.

Strangely this new hotel missed on a couple of these key mechanicals and on top of that, had a very limited breakfast, limited television choices and was a struggle getting to and from.