Comfort Suites Tolleson - Page 1

Used 20,000 Choice Privelege Points to book stay at this hotel to take my 12 year old daughter to a concert at the nearby pavillion. 9am the morning of the show, I received an email from Ticketmaster indicating that the show was cancelled.

I immediately called the hotel to cancel but was told that they would hold my room and not refund my points to my account because they required that I cancel by 4pm the previous day. I advised them that this situation was beyond my control and I felt that it was very unreasonable to expect somebody to drive 2 hours to their hotel when the concert was cancelled.

I called Choice Hotel's corporate office and they also called the location, but once again, they were denied the ability to credit my points.

It's a nice place to stay outside of the downtown area.

I was somewhat disappointed that our room did not have a small refrigerator in it.

I requested more pillows. It's a nice motel, but my advice to them would be to keep breakfast food out until 10.

It is a comfortable hotel, conveniently located. It provided good service and had easy access from the interstate.