The front staff was very polite and very knowledgable. I had trouble with my prepaid card and they helped me out with it. I did not feel like I was looked down on. The room is very large and the bathroom very clean. That is important to me. When I needed extra towels, that was not a problem. When I asked for extra coffee, that also was not a problem either. Every room comes with a microwave and small frig. I definitely will come again. And i travel up this way a lot.