Comfort Suites Sawgrass

What a nightmare. Traveling on school vacation with 4 kids. We reserved 2 rooms several months in advance and reserved 2 roll away beds. When we checked in, we were told that the roll aways were not available and that we had simply requested them and there was no guarantee of the beds being available (despite emails confirming we reserved roll aways. One room was not ready for check in until 6PM, and that room had obvious water damage to the ceiling, pealing paint, and visible mold. The general manager was down right obnoxious, refused to be of any assistance, refused to honor the 100% guarantee advertised in each room. Corporate was somewhat of a help in the complaint process, but since the hotels are franchises, your recourse is with the local franchisee.

Were there 3 nights and had to move twice: 1st because the room smelled strongly of cat pee, 2nd because brown liquid was leaking from the ceiling and water containing toilet paper shot up from the mini-bar sink.

All 3 rooms smelled. It took me 2 weeks and much correspondence with corporate to only get $80 in coupons to use at other Choice Hotels. All I got from the hotel was a letter of apology and thanking me for the information so that they can improve their level of quality.

The staff, except for the manager, were friendly, but weren't surprised by any of this. It probably happens all the time and will happen to you if you go there.

This hotel was not very clean. Tiny bugs all over the room and a big roach crawled across the desk mirror. Pool filters were off so pool water was murky. Non-smoking room smelled of cigarette smoke! Staff not very friendly.

The headline says it all. Pool and other areas were also quite deplorable. We were not sure how the AAA book listed this one. The staff doesn't care and the manager is always "out." We checked in - and couldn't wait to get out the next morning. Breakfast is meager and you'd do better to not eat.