Comfort Suites Riverfront

I made reservations several months in advance for a King, non-smoking, riverside when they told me they would hold this room for me.

When I arrived I got two doubles, smoking, opposite of the river. This was the only room they would offer saying they had overbooked. The service was awful and disrespectful. They later charged my credit card $75 without telling me what I was being charged for.

When I later inquired with the management I was told it was to clean the smoke from my non-smoking room - can you believe it? The management refused to refund the charge saying the computer said I had reserved a non-smoking room. Unless you don't care how you're treated or what you're charged I'd find another place to stay.

Everything was fine. I was attending a conference at the hotel, which was why I stayed there. I had no complaints. It was comfortable and the rates were reasonable.

I disliked the unacceptable check in process, the cleanliness of the room and the insufficient breakfast items.

It was very nice. It had a good location and friendly employees.

They had horrible, non-professional personnel. The room was dirty and just plan worn out, not worth two hundred dollars a night. I never will stay at this hotel again and I recommend others against it.