Comfort Suites North Galleria

Not a place I was proud to meet clients. Stayed overnight for business in the area. Indoor pool was closed and fitness center was inadequate - three rusty dumbbells, a malfunctioning TV, and 3 non-gym quality cardio machines. Hallways were worn with one threshold duct taped down, but flapping loose across the entire hallway. Staff was nice enough given what they were working with. Hotel was hard to find - poor signage from the main road. Next time I'll stay down the road.

My family of six attempted to stay here for the third summer in a row. We go every summer for a local getaway before school starts. The first room had a dirty bathtub and a broken hide-a-bed for kids to sleep in. We were moved to another room and bathroom was covered in "body hair" (on the mirror, tub floor, wall, toilet, drinking glasses, floor, and faucet)\. There were blood stains on the hide-a-bed mattress, pill wrappers on floor, tea bags in the coffee pot, large gross stains on floor, no bath products whatsoever and the room hadn't been vacuumed.

We immediately went to the front desk to explain the problem and desk clerk said I'm sorry but there's nothing I can do. You've been here three hours between the two rooms and if you leave, you forfeit your money. Needless to say, we packed our four young kids up and went home. We complained to the BBB and the hotel stated that we never stayed there before (I have receipts) and that we cursed the owner and desk clerk, which never happened. The owner wasn't even there, it was a Sunday night (Labor Day). We even took digital photos of the filth. We have been back and forth with corporate for three weeks to no avail. I wouldn't recommend this hotel to anyone. My question is this, with the filth we saw; can you imagine what isn't visible to the naked eye?

They have nice sized rooms. They had a refrigerator and stove in the room. The TV reception was not very good.

This hotel made me feel practical: It had a good price, comfortable beds, and the room was as advertised.