Comfort Suites Mt Olive - Page 1

Our reservations were for a Handicap Suite.

The most serious problem I saved for last so be sure to read this entire post.

When we made the reservations, we told them that we needed a roll away bed or cot. (We have to use hotels a lot and know enough to ask about the bed height!)

When we arrived, there was no cot or sofa bed as agreed upon, and the bed was to high for my wife to get on from the wheelchair so we had to settle for the sofa bed. (Most hotels think a Handicap person can pole vault onto the bed).

We did get the sheets for the sofa bed without a problem but we had to make up the bed ourselves. There was no mattress cover or even a comforter for the sofa bed so we had to use the spare blanket under the sheets which meant we had to adjust the room temperature. (We were told that there were no comforters, blankets or mattress covers available so we had to make due with what we had in our room).

The HVAC unit was really hard to use. It took me about 7 or 8 minutes to figure out how to get heat on a chilly night in August because there is a thermostat on the wall but also a control on the HVAC also that actually worked together (A real weird system).

Once the sofa bed was opened, my wife was confined to the front of the room and couldn't see the TV or come into the main part of the room.

The first night there our commode blocked up and overflowed. I called the front desk and was told to go up and get the mop, bucket and plunger and do the clean up myself, because, as I was told by the desk clerk, " We are a limited service hotel, there is no one here but me"

After a brief discussion, I was able to convince the clerk of the error of his ways and he cleaned up the mess.

At one point my wife needed a few Xtra towels. I had to sign a form for the Xtras.

When we checked into the room there was no TV remote and the one the clerk got for us didn't turn the set on or off so I had to get up and do it manually which is no big deal, but it shouldn't be when you're paying well over a hundred dollars a night.

The Worst I saved for last!

The Bathroom had a strong smell of urine and when I complained, we were told that there were no more HP rooms available. The next morning the maids did try to clean it up but the smell was still there when we checked out.

There are quite a few other hotels in the area! try one of those, but skip this one!

We stayed here in March 2008... This hotel is less than 8 years old. We arrived early evening. There were only 2 other cars in the parking lot, which should have tipped us off.

The management does not heat or cool the rooms when unoccupied making them smell musty and dirty. This was very bad on my allergies.

We had reservations for three, two adults and one child. The reservation called for one king size bed and a sofa bed. When my wife was making the sofa bed for our son, we could not find any bedding. A quick call to the front desk by my wife should clear this up... well it would have except they wanted an extra $10.00 per night to use the sheets! As my wife was protesting I heard what was going on and I said "WHAT? CHARGE FOR SHEETS? I'VE NEVER HEARD OF SUCH A RIP OFF!" Well the clerk must of heard me and told my wife they would only charge for one night. "ONLY ONE NIGHT!" I Said. Give me the Comfort Suites number. She went up to get the sheets as I was on hold waiting on customer service. She arrived back before they could answer and said that the manager has decided not charge us for the sheets. We considered leaving the next morning and find another hotel but we had a very tight schedule and decided to tough it out. We did not eat the free breakfast since the place does not have a restaurant and the only people we saw working was the guy behind the counter and one maid. How clean were the food handling techniques of these people? Especially after the way this place smelt. I called customer service when we arrived back home. They informed me that this was a franchised hotel and apologized for our misfortune. They would have the owner contact us within a week. That was in mid April. Today is the 27th of May... Still no contact. Also, The exit out of the hotel is on a curve on very busy Rte. 46 making it hard to get in or out of the drive safely. It's a right turn only out. We had just stayed at a Hilton Suite in Alexandria VA the day before and would recommend them in a second.

We will not be staying at this particular Comfort Suites again.

We were traveling to visit relatives in NJ after our move to MD. We had a very pleasant stay at the Comfort Suites.

Our history with Comfort Suites makes it lovely that we are still so satisfied. Breakfast is good as is the company. Personnel are extremely helpful and attentive.