Comfort Suites Downtown Buffalo - Page 1

The staff was rude and impatient on our arrival. There were bugs in the bathtub. The room smelled moldy and old. The comforter on top of the bed was stained and it appeared unwashed for a very,very long time.

The breakfast area was unkempt, and had a dingy feel about it. Upon leaving, my family was greeted with a homeless person outside the lobby asking my 7 y/o daughter for spare change.

Not a very nice hotel at all.

The roomy suite was offset by terrible service - alerted staff to the fact that we had no towels, a dirty bathroom mirror, and a dressing table with sticky cup rings. With a half-hearted apology they fixed two of the three but the cup rings never did get cleaned during our entire 3-day stay.

Asked for a wakeup call - no call. Used the coffee maker, never received replacement coffee. The room had two closets but only 5 hangers between them both. When the cold water taps were turned on all you got was warm water. It took more than two minutes for it to turn moderately cool. This hotel has gone waaayyyyy down, would not recommend.

The location was ok, but the rooms were a little small.

The pillows were about worn out. The mattress was beyond firm and a little too uncomfortable.

This hotel made me feel respected: I am disabled. Some service people answer questions or provide assistance only because it’s their job. This hotels staff was genuinely courteous and helpful.

The maid service wasn’t good at all. I was very disappointed with them.