Comfort Suites City Centre Hotel - Page 1

This was the first hotel I stayed at and it is this hotel that gave me a negative view of hotels. The hotel looks alright from the outside and is rather close to the huge downtown Toronto shopping and restaurant core, but the experience was “meh”. Although the location is great during the day, the area quickly changed at night. There were loads of homeless beggars and even prostitutes walking around the hotel, bothering anyone that walked by. Be aware of this before you stay (especially if you plan to go out!).

The hotel was alright. The lobby was big and looked great so I didn’t understand why the rest of the hotel looked so ruined. Everything looked quite old. The room wasn’t as clean as I thought hotels were supposed to be, every piece of furniture was a bit dirty with stains and gave that ‘dirty furniture’ feeling. Some of the lights in the room weren’t even functioning!

The staff was not friendly at all. I was not welcomed or did I feel welcomed during check in, the stay nor the check out. Not a very pleasant stay. The only thing that I can see that would attract people was the ‘cheap’ price.

I probably would not go back. 5/10.

This was my first stay at the Comfort Suites hotel, chosen because of some good reviews given by friends. We had reservations for a regular suite but due to a few mix ups and complications, our suite was not available so they upgraded us to a penthouse suite free of charge. This was sure exciting as we usually do not spend our stays in the ‘penthouses’.

The hotel itself is in a great location, deep at the heart of downtown Toronto. It is situated near the shop-filled Eaton centre and is also surrounded by many other hotels if you choose to stay elsewhere!

The penthouse suite had many admirable amenities. The two floor suite had two bedrooms, one king sized bed, one queen sized bed, one sofa bed, three couches, one TV (cable must be purchased separately – how annoying!), two washrooms and heart shaped whirlpool bath in the first floor bedroom.

Although those features may be attractive, our stay was quite the opposite. We had arrived and checked into the hotel quite late as we had a gala to attend earlier and it was difficult moving in and out of the hotel.

For the penthouse suites, the entrance card must be used for the elevator in order to reach the penthouse floor. This constant use of the cards became quite bothersome as there are more than two people staying at the hotel room. They also restrict the number of people that are allowed to stay over night in a room, forcing us to send some friends away to stay at another hotel.

One thing we quickly noticed about the room was the cleanliness. At first look, the room appeared to be clean but there were many undesirable qualities. The most repulsive aspect was the stains found on the sofa and couches. The stains were extremely noticeable in size and quantity and one could only imagine what they could be! Truthfully, we were very disturbed.

Overall, we did not entirely enjoy our stay at the Comfort Suites hotel. There were many other small annoyances with the hotel, but the ones listed above were the most irritating. We wouldn’t pass off the hotel entirely but they probably would not see us again!