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Comfort Suites

3 Stars
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420 Riverboat Row   [edit info]
Newport, KY 41071, United States +1-859-291-6700 www.comfortsuites.com - see rates
Check-in time: 4:00p    Check-out time: 11:00a
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On the Ohio River overlooking the Cincinnati Skyline. Minutes from down- town, Riverfront Stadium, art museums, and historical districts.... more »
 
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Hotel Review

1 of 47 reviews
 
Avoid this hotel – Posted Apr 10, 2007
by TravelerJimbob  (1 reviews)
   
         
Horrible
48 year old with a luxury budget, traveling for business

I made reservations several months in advance for a King, non-smoking, riverside when they told me they would hold this room for me.

When I arrived I got two doubles, smoking, opposite of the river. This was the only room they would offer saying they had overbooked. The service was awful and disrespectful. They later charged my credit card $75 without telling me what I was being charged for.

When I later inquired with the management I was told it was to clean the smoke from my non-smoking room - can you believe it? The management refused to refund the charge saying the computer said I had reserved a non-smoking room. Unless you don't care how you're treated or what you're charged I'd find another place to stay.

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