Comfort Inn and Suites Northeast Hotel - Page 1

I was in Denver the weekend of July 19 and all hotels in the area where i needed to be were sold out or way too expensive for there was some kind of Music Festival in town. I searched around and found the Comfort Inn and Suites hotel on Quebec st. When i approached the desk to ask for vacancy they said they too were sold out i was about to walk away when the front desk lady stopped me and told me that if i left my name and contact number they would contact me if they had any cancellations, i thought "ya right" but i left my information anyway. I never expected to get a call back but sure enought 3 hours later that same lady called to tell me they had a cancellation for 1 room suite, i didn't need a suite but was desperate for a place to stay overnight so i took it. I was amazed that this young lady went out of a way to accomodate me! I was very impressed with the quality of their staff, the breakfast had a good selection, the fresh fruit and waffles are great! The beds are wonderful! Very comfortable and clean rooms. All in all, my experience at this particular Choice Hotels property was great! I will certainly stay at this location each time i am in Denver and would recommend this hotel to friends, family and co-workers.

The room and stay was fine. It was very close to my client but not much to choose from for dining or activities. However, after checking out, I discovered the next morning that I left some items in the closet. When I called, the front desk assured me that nothing was found and the staff would not have taken anything. However, after 3 phone calls to the hotel and 2 emails to corporate customer service, I am still without the items and have not gotten a response from hotel staff/management or their corporate office. It is facinating to discover that clothes and items can simply disappear when left at this hotel.

They’re convenient and affordable. It was my wedding night before a trip.

I didn’t realize there was no pool. The breakfast was good. I appreciated having a refrigerator and microwave provided in the room.

*Front desk staff friendly but incompetent.

*Phone service rude.

*Rooms ratty.

*Heater worked for only about 15 minutes then turned to cold air.

*Tub wouldn't drain properly while showering.

Asked for Another Room Next Day

*Ice bucket lid was used/dirty - had to wash it before I felt comfortable using it.

*After returning from a day of visiting family, turned on TV. It was quite dark. Called front desk - was advised there was nothing they could do about it.

*Guests/kids loud, unruly, inconsiderate - screaming and running up and down halls after midnight

*Bathroom was dirty - dried urine visible down front of toilet bowl. Advised housekeeping supervisor herself of problem. She said she would be sure to have it cleaned, but whoever did the job still did not clean it completely.

*Handhold in bath/shower pulled from the wall while my 72 year old mum was holding on to it as she stepped from the tub - luckily she didn't fall.

*After I did not get the manager on the second try to talk to her about the handhold, I wrote an email after returning home from my trip. The hotel did not answer my letter of concern, so I sent my complaint to the Better Business Bureau for the Denver/Boulder area. And WOW!! The hotel blew off the BBB, too!

*I wouldn't recommend this hotel to anyone.