Comfort Inn and Suites Cornelius Hotel

Worst custom service treatment. I just had the worst customer service experience at Comfort Inn & Suites located on Liverpool Pkwy in Cornelius, NC. We had over 30 rooms booked for our wedding party. There were two seperate mistakes made on my bill and one of my bridesmaids. They charged us for nights we had not reserved or stayed for. When we approached management with the mistakes, the general manager was VERY rude and accused us of lying. I had to take half the day off from work to go back there to try to get the problem resolved. He wouldn't listen to my problem or explain to me why this happened. He kept talking over me and said that he had trained his staff to not make mistakes. My husband and I were there for well over a hour while the general manager spoke very unprofessionally about my friend and her compaint and about my situation while engaging in his personal beliefs. The whole mistake should have been cleared up within 10 minutes on the phone if they were competent.... Bottom line....I was charged for a night that I didn't stay there!!!!! There was no confirmation sent to me and I never signed anything for an additional night. If my friend and I hadn't caught the overcharge on our bank statements, we never would have known about THEIR MISTAKE. The general manager had the audacity to tell me I should apologize for the mistake THEY MADE and thank him profusely for even helping us. He NEVER apologized for the mistake they made with booking our rooms or for the way he treated us. He NEVER took into consideration that I had brought thousands of dollars of business to their establishment. He treated me so distrespectfully and wouldn't even let me talk. I have never been treated so unprofessionally and unkind before. I explained that it wasn't personal but business and I didn't appreciate the way my friend was talked to or the way I was treated. The hotel rooms should have been the easiest part about the wedding!!!!!! This has been an UNBELIEVABLE EXPERIENCE and I would NEVER recommend this hotel to anyone!!!!!!! I can't believe I had to take off work the day before my honeymoon to be treated so disrespectfully. There's plenty of other hotels around exit 28 off of Interstate 77. Choose any but this one!

Insulted by the GM. I had to reserve a room for a wedding party. When I called, I reserved my room for ONE night only. The staff member taking my reservation acted as if she had never done this before. After the stay there, I received my bank statement and I had been charged double for my room. When I called, they insisted that I had reserved and stayed in the room for two nights. I ensured them that my reservation was for only one night and I had stayed there only one night. I spoke to the GM after a heated argument with a staff member. I was called a liar and my intelligence was insulted. I have never been treated so badly in my life. I would not have my worst enemy stay at this hotel! The staff is rude and incompetent. This hotel does not know anything about customer service. If you would like to be treated horridly and belittled, stay here.

The hotel is old, but it is being upgraded. It is in a quiet location. It is convenient to Lake Norman.

The hotel was clean and I was treated very well. The location was perfect as it was about half way to my destination.

This was a very comfortable place to stay for one night as we were traveling to South Carolina. We have always been comfortable in the variety of Comfort Inns and affiliated hotels.