Comfort Inn Delta Hotel - Page 1

Some friends of ours reserved a block of rooms for their wedding with a guaranteed $60 rate. A month before the wedding, I called and reserved one of those rooms directly with the hotel, and guaranteed the room with a credit card. I clarified at that time that we would get the wedding rate.

When we arrived, we were told that since the room was guaranteed with my credit card instead of the bride and groom's card, and because we had arrived after 6 PM, that we would have to pay the regular $93 rate. We were also told at that time that all of the wedding rooms would have the same problem.

Since it was Friday evening, and all of the other rooms in the small town of Delta were booked, I paid the $80 extra for the weekend. When I tried to leave a message for the manager, the receptionist hung up on me.

At the wedding we found out that other people paid only the $65 when they

checked in, and that relatives of the bride and groom had been in touch with

the manager and that we would be refunded the amount over the guaranteed rate.

When we went to check out, the woman at the desk said that she couldn't give us a refund or change the rate, but that we should call the next day and the owner/manager would handle things.

I called the hotel three times in the weeks after the wedding, filed a complaint with the better business bureau, and attempted to dispute the charges on my credit card.

Now, a month later, the manager has not responded to any of my phone calls, has not offered me a refund of any kind, and denied the wedding rate ever existed to the Better Business Bureau.

We weren't the only people at this wedding who got this treatment, and I would not recommend that anyone stay at this hotel.

I stayed at this hotel, the Comfort Inn, in Delta, Colorado last weekend. I reserved and paid for two rooms from an internet site. The clerk at the desk said she had to bill the rooms separately. After doing the first, I noticed that she had overbilled me from the rate quoted on the internet. She had charged me $20 too much. When I pointed this out she said that she couldn't correct it and that I would have to call the manager on Monday. She billed me for the second room at the correct rate.

I called the hotel and was told they couldn't change the price because it was done on the internet. Well sorry, but that just makes no sense....especially after they made the mistake. Any credit card vendor can issue a credit, including hotels.

The additional $20 dollars won't kill me, but their lack of customer service will kill them.

This is a fairly new property, but it is clear that management is not maintaining it properly. I have stayed here before and had the same type of billing issues. The property is deteriorating rapidly.

This hotel made me feel excited: Clean, relaxed, ease of checkin/reservation, tv worked, temperature comfortable, display of local entertainment.