Comfort Inn Colorado Springs Hotel

I called a week ahead and placed a certain room on hold. I asked to speak to the manager who was not available, and staff could not tell me when he would be around.

On arrival, I was told that the room had already been given to another customer. The hotel was not busy at the time. The staff was indignant and did not offer an apology of any kind. I did not stay at the hotel.

When we arrived they were doing some remodeling. They first gave us a room with no beds, then they gave us a room on the side that was being remodeled. This room only had beds, but we arrived late in the evening and slept there, but the clerk was very frustrated. The next day they got us a decent room, but there was no phone service. The phone was finally restored and, finally, the rest of the stay was fine.

I was very happy with the service. We had booked a reservation online at the Days Inn which no longer existed. The number listed online called in to the Comfort Inn. The staff honored our reservation without hesitation and readied our room at lightning speed.

This hotel made me feel entertained: I was happy with the channel selection on the TV. The pool was nice, if a little shallow and small.

It's a great place to stay.