My family and I had made reservations a week or so ahead, and, when we arrived at 8 p.m., our two rooms still had not been cleaned for us. After a 22-hour drive, from the Midwest, we sat in the lobby for another 1/2 hr. to 45 minutes, with three little ones, waiting for at least one of the rooms to be cleaned, so we could freshen up for a family dinner with our Ardmore relatives, and ended up making my sweet 84-yr old father, along with several others wait for us, because of the hotel's neglect. When I spoke to the front desk manager, he apologized, and then stared off in the distance, to ignore me, and never ventured off of his stool, as my daughter was struggling to locate a baggage cart, with a 7-month old baby in her arms.
Because the poor maid had to hurry through the cleaning of our rooms, the cleanliness was seriously lacking in both of our rooms, and the manager was not willing to make an adjustment or find us upgraded rooms, so we checked out the next morning. The hotel lost almost $1,000, because we were scheduled to stay for five nights. We managed to find wonderful accommodations a couple of doors down the street. On the positive side, I have to say that Dana, the morning desk clerk, was a wonderful, wonderful lady, and tried her best to resolve the issue, but it was just too late to reverse our poor experience. We have stayed in Comfort Inns across the nation, and will again, but I'm sorry, we just can't come back to the Comfort Inn, in Ardmore, OK.