My stay was two years ago, in the summer of 2005. The staff treated me with respect. Anything I requested (which wasn't much) was supplied almost immediately. The indoor heated pool is a must for this area, and was very comforting, though I didn't care for the fact that the hot tub was at the opposite end of the facility from the pool. Breakfast was much better than I expected. I would love to stay again, but their rates have nearly doubled in two years.