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Colonial Pool & Spa Motel

2 Stars
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802 E. Pacific Coast Highway   [edit info]
Long Beach, CA 87740, United States +1 562 591 8327 www.magnusonhotels.com - see rates
Check-in time: 3:00p    Check-out time: 11:00a
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*For reservations please call 877-747-8713* The Colonial Pool and Spa Motel Long Beach, a Magnuson Hotels affiliate, offers affordable... more »
 
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Hotel Review

1 of 9 reviews
 
Do not stay at this place – Posted Sep 05, 2007
by BayAreaTravelGuy  (1 reviews)
   
         
Horrible
50 year old with a moderate budget, traveling for leisure

The name and features sound good and the web pictures are nice but in reality this is a hotel with rundown rooms in a mediocre part of town. I stayed 2007 Labor Day weekend and had cancellation cost so unfortunately I stayed 2 days:

Here are some specific issues I encountered:

1) Room not made up (was out the whole day and came back to room at 10PM & room was not made up)

2) Severe Black Ant infestation

3) Broken Lamp Bulb (fluorescent bulb so toxic mercury vapor possibly still in room)

4) Several broken fixtures and non-functional wall plugs

5) Sections of bathroom floor visibly not cleaned in very long time

Talked to hotel manager upon checkout said he would fix everything but when I asked to be compensated primarily for issue 1) he gave me the following answers to my complaints:

Item 1) "You did not put the 'Make up room sign'"

Item 2) Bug spray is available at the lobby

Item 3) & 4) An electrician was available 24 hours a day

My advise is stay clear of booking rooms on the net at hotels that are not part of a hotel chain. You have few avenues of recourse when things go wrong.

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