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Club Quarters, Wacker at Michigan

3 Stars
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75 E Wacker Dr (Loop)   [edit info]
Chicago, IL 60601, United States +1 312 357 6400 www.clubquarters.com - see rates
Check-in time: 3:00p    Check-out time: 12:00p
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Club Quarters, Wacker at Michigan is a private, full service hotel in the center of downtown Chicago and located right on the Chicago... more »
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Hotel Review

1 of 48 reviews
 
Intolerable – Posted Jul 26, 2008
by GizmoJones  (1 reviews)
   
         
Horrible
22 year old with a luxury budget, traveling for leisure

This was by far the worst hotel I've ever stayed in, the only way I can describe it is completely intolerable.

Where can I start with the horridness of this hotel...

Let's start with the room itself:

-It was ridiculously small.

-Bed was very small and uncomfortable.

-The bathroom didn't lock.

-The shower curtain didn't do anything.

-The fold out couch was ugly, the springs poked through the matress, so we put the matress from a rollaway bed on it, and they still poked through. Also it was unstable and dangerous to sleep on.

-When pulled out, it spanned the width of the room, making the room impossible to navigate.

-The TV constantly went fuzzy, and we had to fidget with the cable. The volume on the TV was also very quiet and didn't go above halfway.

-No exhaust fan in bathroom.

-Only supplied with one set of towels.

-We were desperate enough to sleep in the bathtub, but then realized there wasn't one.

Broken Promises:

-We were promised the room would accomodate 4 people, and later were informed 4 people would break fire code.

-Promised an upgrade, which we were not informed that we would have to pay for until check in.

-Rude and confrontational reservationist.

-Promised extra blankets and pillows, but the hotel ran out. (How does a hotel run out of Pillows?) They also didn't even bother to call and tell us that they weren't coming.

-After complaining, we were promised a larger room for our second night, which never happened.

Elevators:

-Only two elevators, which meant we sometimes waited 10 minutes or more, one was even set to service to haul rubbish.

-Keys sometimes worked, sometimes didn't.

General Hotel Problems:

-Incompetant staff.

-Parking was down the street.

-We would have loved to order room service, but with no space in the room to put it.

-A so-called suite consisted of only one room.

Good things:

-They supplied us with free bottles of water (YAY!!)

-The desk was remarkably comfortable to sleep under (which we should not have resorted to in the first place)

This place is not suitable for human occupants

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