Clarion Hotel San Francisco

I stayed for one night in May 08 before a long flight back to the UK. The hotel was quiet and my room was upgraded free of charge! The bed was so comfortable and I slept really well. Just what I needed! Breakfast a bit pricey but very good.

The hotel front desk was very knowledgeable about how to use BART, but they could have been a bit more friendly and considerate. We tried to order food out, but they tried to insist that we order from their restaurant. I was surprised to find that there was no continental breakfast, which is usually standard in most hotels. Also, when the room next to us was getting loud and passionate (if you know what I mean) at 2am, we called the front desk for security, but never heard them knock to end all the noise. Another downside was that there was no fan or vent in the bathroom. Overall, this hotel was worth the money, and I would definitely stay here again when in San Francisco.

My husband and I stayed here in Feb 07 for one night. Very close to SFO, 30 minutes from SF Bay by car. Nice, cozy rooms make you want room service. Hallways and some carpets showed wear. Noisy people in hallway; security and front desk staff were not responsive in spite of calls that night, and questions in the morning.

We checked in very late (process was smooth but needed work on customer service), so all restaurants and room service were closed. The front desk staff was very curt and implied it was my fault I didn't know parking was metered or that the entrance was also the same as another hotel. They did comp parking but they need to smile and remember that they make money because of travelers like us!

The security guard at the entrance was more of a hassle than needed. Other than that, the stay was ok.

This hotel made me feel secure: There was a guarded gate to get to the hotel.

The restaurant facilities were understaffed and the restaurant was not open for lunch.