A business seminar was being held in the conference center so I made reservations to stay in this hotel. The staff at the hotel was extremely helpful. Unfortunately, this could not make up for the fact this hotel is in deplorable shape. The mattresses looked like they had been salvaged from the dump. The springs were coming through and a blanket had been folded in fours and placed between the mattress and fitted sheet. The velour blanket had dry rotted and felt like a sponge. There was no remote to the television. The carpet was disgusting, stained, smelled. The toilet tank would not stop filling. There was no A/C to the hallways and they had a strong odor of what smelled like urine. None of the exterior "secure" doors were locked ever. The internet does not and apparently has never worked. The last straw was going to the fitness room and getting on the treadmill. The belt did not work and the motor made a loud sound like it was going to blow up. This was at 8:30 p.m. I walked over to the Marriott, which is located behind this hotel's conference center and secured a room for the rest of my stay. I retrieved my belongings and told the front desk I was checking out, that I had had enough and they provided me with a full refund, including the previous night's stay. No questions asked.
I would highly recommend if you are reserving a room in this area of Louisville or plan to attend a business function at the conference center at Clarion that you stay at the Marriott. The rooms were not that much more and it was well worth the extra money. By the way, I was not the only person attending this particular conference who checked out of the Clarion and moved to the Marriott due to the dilapidated condition of the Clarion. And according to personnel at the Marriott, this happens quite frequently. Don't waste your time or money at the Clarion (or Studio Lodge I believe it is actually called as it is no longer affiliated with the Clarion franchise).