Clarion Collection Castillo Real Hotel - Page 2

We were traveling for a few romantic days and the room was not ready at check-in time of 4:00 pm. One desk clerk said we could have a certain room and the other said we could not. It was not an ocean front as perceived when making reservations. A 4-story condo blocks the view.

The room was not cleaned the 2nd day after we had been out all day touring the city. We had to wait on the balcony while the cleaning attendant finished cleaning the room. The head of the cleaning dept. said she did not know we were returning that day so if we had not gone out then the room would not have been cleaned at all.

There were no flower arrangements all around the Jacuzzi as pictured on the internet nor were there any on the night stands. As we were ready to retire for the evening and pulled the covers down, we noticed the sheets did not fit so I had to go to the front desk to ask for the right sized sheets so they would not "pop" off as soon as we got into bed.

The hotel itself is beautiful, but I would say I was disappointed at not being directly on the beach and the missing arrangements in the room. When you complained, they were most accommodating, I was told they would give us a discount on the room for all of our troubles, it was a whopping $10.00 and we were paying $189.00 for two nights. What a deal. That goodness the city was not disappointing.

We have stayed at the Castillo Real Hotel in St. Augustine a couple of times but last two stays were just terrible.

What is going on with this hotel, new management?

1. The front desk person was not at the front desk from 7 pm until 10:30 pm, was she sleeping behind the front desk? Her apology: “I had very bad day”

2. On our last stay: Beer bottles under the bed! What about checking the rooms before a new guest arrives?

3. Our stay before: Towels with napkins and underwear?

Next time I will highly recommend the Hilton Inn or the Hampton Inn close to Beach or any other.

The front desk clerk was amazingly nice and so was the room maintenance man that came to fix out the small refrigerator.

This hotel made me feel pampered: They made sure we had everything that we needed and if we did need anything they got it to us immediately.

The Clarion was very clean and the staff was friendly. The price was reasonable.