Chattanooga Marriott Conference Center Resort Resort - Page 2

I liked the fine hotel and employees. I will stay again when in the area.

I was staying at the Marriot for our state convention. We have used this hotel for our state convention for several years, when we are in Chattanooga.

My reservation was incorrect. It was not confirmed at the time I checked in. I did not receive a bill in my room the day the hotel forced me to checkout. While I was attending meetings Friday morning my room was re-keyed with all my personal items still locked inside. When I attempted to get my room key re-keyed, twice, I was not told the reservation they held had me checking out that day.

The convention ran through Saturday. I explained that there was a mistake on their behalf. I had made my reservation by phone and did not have a paper confirmation. After a lengthy discussion with the night manager, who talked to me as if I were a child. I asked her to fix the problem by extending my stay. She informed me that the hotel was fully booked. I asked if a suite was available but she hesitated and said none were available. Bottom line is they wanted my room to sell at a higher rate because I was getting a convention rate. This happened to at least three other of our convention attendees.

Our management team discovered that the hotel had overbooked themselves that weekend. I was most upset that they had locked my personal belongings in the room and I had to be escorted to the room by the manager. I had, up until this event, been pleased with the Marriot Hotels but I will not be returning in the near or distant future!

I will stay here again.

I got lost. Be sure to get clear directions from the travel personnel.

Parking was horrible. But the hotel was very close to the attractions we wanted and the restaurant buffet was great.

I enjoyed my stay and the rooms were kept clean. It was located in a convenient location and had a great staff.

It has a good location. The staff was helpful when the stay had to be extended due to my husband’s hospital stay. They even extended the special rates and let me keep the room day by day. The bill was hefty but they were very helpful.

This hotel made me feel important: I was kept there alone as my husband landed in the hospital and they were very accommodating and sympathetic to my plight. Even the garage did their best to make me feel very wanted.

It was clean and everyone was very nice to us and our children.

The hotel was comfortable and clean. I felt like home. I would recommend it and I stay there again.

This hotel made me feel elegant: They have excellent guest service.

Marriott is a high quality chain. The service is always top-notch and their staff is friendly and knowledgeable.

This hotel made me feel sophisticated: Marriott is at the cutting edge of hotel chains. When I stay with them I always feel that I am truly appreciated as a guest and made to feel as much at home as I can be while traveling.

It is a very nice facility. The Marriott hotel is usually good.

I loved the fact that the hotel was in the close proximity to many of the downtown attractions we were scheduled to see. The breakfast buffet won my family over.

This hotel made me feel respected: I felt respected in that my check in went smoothly. The agent was extremely professional and very cordial in her greeting. She extended courtesies to my family and I that went well over and above standard service.

I enjoyed my stay, but they were not totally prepared for our convention. There was not enough help in the restaurant, for instance.

The TV screen had a line through the middle and that was reported. They said they had no more TV's. The drain in the shower was not functioning properly and it was not fixed.

This hotel made me feel welcome: We arrived two hours early. They got my room ready by the time we parked and unloaded the luggage.

The Marriot hotel treats us well. The breakfast could have been better, but it was not poor in any form. The staff was as nice as they could be.

My family and I thoroughly enjoyed our stay at the hotel. It was located in close proximity to the events we participated in. We loved the breakfast buffet each morning.

This hotel made me feel secure: The use of lighted parking garages and certain doors being key entry only after certain hours were two ways I felt more safer.

The location was wonderful, and we actually walked to the aquarium only a few short blocks away. Everything in the hotel itself was perfect. The employees were so nice and it was always clean.

This hotel made me feel pampered: I actually liked the restaurant and the rooms the best. The bed was so soft. I suppose that makes me feel pampered .

We were very pleased with our stay at the hotel. It was a nice, clean hotel in a safe neighborhood.

I loved the bed.

Overall, the stay was nice at the Downtown Chattanooga Marriott. It's within walking distance of many major attractions and lots of wonderful restaurants. When we first checked in, though, we were put in a room that wasn't clean. It wasn't filthy, but it looked as if someone had been staying in there. We even checked the closets to see if someone else's bags were in there. The bed was unmade, there was a newspaper strewn about, the bathroom wasn't clean (soaps open and lying about), coffeemaker had been used and a cup of coffee was next to it, floor had not been vacuumed, etc. We called the front desk and immediately let them know, and they moved us to another (clean) room right away. We were not hostile or upset about the situation, we just didn't expect that. We figure maybe the cleaning staff hadn't made rounds on that floor yet. Essentially we were taken care of.

This hotel made me feel welcome: We were greeted immediately by any and all staff that we saw. And even though there was a family reunion and a wedding going on the weekend we stayed there, we were treated with respect and not overlooked by the staff.