Channel Inn Hotel

Good location, but TERRIBLE service:

1. First sent us to a room that was not cleaned by housekeeping yet

2. Send us to a second room that was "cleaned" by housekeeping, but had an open Trojan condom wrapper on the bed

3. Third & final room we received was clean, but the main light was not working

4. Housekeeping barged in at 9am on a Sunday morning declaring "housekeeping" even though we were still sleeping. No apologies, only a slammed door.

5. Housekeepers were loudly talking in the hallway from 9:30-10am with lots of profanity. I actually thought there was a fight going on in the hallways.

The worst part is that despite everything that happened over a course of the weekend, no apologies were offered. What a disgrace! A letter was written to the management and no response was returned.

I think this hotel deserves a much better star rating from hotels.com. My son and I stayed here for a couple nights during spring break. We had a great time visiting DC. It was nice to come back to a clean and absolutely beautiful room. The staff were great, friendly and very helpful.

The room was filthy. It smelled of urine. The carpet was stained, as was the furniture. The bathroom was filthy. There was no heat. I slept in my clothes and my coat. The halls were noisy and dirty. The front desk was rude. I left at daybreak.

The front desk eventually agreed to give up a room (they had claimed to be sold out moments earlier) and did discount the rate. That was swell and all, but the 15 minutes of worrying that we didn't have a room.

"suite" rooms were beautiful, updated, clean - worth the increased rate; the standard rooms not so much. my best guess is that they were last updated somewhere in the late '70s. in fact, the channel inn lobby and restaurant evokes a "Sunday night movie of the week" atmosphere, circa 1974. i kept humming the theme from "the Rockford files" - the part, that is, after the answering machine.

finally, they had advertised "free" internet. after no less than 6 calls to the front desk and then holding as they called and called.... somewhere, i figured it out on my own. their internet was free as in "able to wander on one's own, unable or willing to be captured and plugged into a device." once i had that ah-hah moment, i should have snuggled in for a few fuzzy-screened hours of 'mcmillan and wife'. but since i had work that had to get done, i continued to appeal to the front desk until i was certain that they had no ability whatsoever to provide service.