It is really a great place to stay. Family owned so you feel like you are at home. I really enjoyed my stay! It was clean and safe. They were very hospitable and the food was...

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I travel all over the country for business. This is the best service I ever received. Great food, great people, wonderful staff, very clean. I felt like I was at my grandparents house for the week!!!

JIM P.

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The worst motel or hotel I have ever encountered, and I have been to a bunch of them. We had made reservations and we had a late arrival. The front desk gals checked us in, gave us a key and told us to use the elevator. We couldn't find the room, but there was a big party going on in a room with the door wide open. We asked a girl hanging outside that party if she knew where the room was. She did and pointed us to it. We left the pot-filled area and went to find our room. We noticed a mattress leaning against the railing outside our room. We unlocked the door and found the box springs half off the bed laying on the floor. The top mattress was outside! I kid you not! There was no bedding.

The foul smell of stale cigarettes and alcohol were overwhelming and nauseating. The bathroom door had a huge hole in it that you could see right through. We hauled our luggage back down to the lobby and complained. She gave us another key, and my wife said that the desk girl should go with her and show her the room before we hauled our luggage up there again. And quite frankly, my wife didn't feel safe with all the people partying up there. I stayed with our luggage/packages. We didn't feel that the parking lot provided any safety to even leave our packages inside our locked vehicle! My wife and a gal from the front desk went up the elevator and when the desk girl opened that room, there was a couple in bed, and they were not sleeping. My wife was mortified. I was ticked off and tired.

We wanted our credit card credited and asked that they find us a room. They booked us a room at the Holiday Inn which I suggested that they pay for because of all the trouble we had endured and wasted time spent. They would not do that. The Grand Plaza is a flop house, a dump, poorly run, and if you ask to talk to the owner, he cannot be located. The front desk gals didn't even know where he was, but had a cell number. I called that number and got the owner. I told him what I thought and that I thought he should pay for a room at another motel, and it seemed as if he couldn’t care less. Stay away from this pig sty. I am not exaggerating.

This is the worst hotel ever. I left there after only 15 minutes, and they would not refund my money. The woman there was rude, not to mention one scary-looking person. I went down the block to another hotel for only 10 bucks more, they had nice restaurant, coffee shop, gift shop and great customer service. This place was horrible!