Stayed in Chicago for a conference.
Basic and clean hotel, recently but cheaply renovated, cramped rooms. The bathroom ceiling leaked in our room, and fixtures are poorly installed.
Night and evening staff attitude is in need of some serious adjustment. I witnessed some unacceptable behavior towards fellow foreign conference attendees in need of assistance, as well as a clumsy and reluctant attitude towards our own basic needs such as heating.
I am sure in a great city like Chicago, one could find a more pleasant place to stay.
J